Grievance Officer

As required under the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology (Intermediary Guidelines) Rules 2011, Studio Manekin Private Limited has appointed a Grievance Officer to address complaints and concerns from our customers.

Contact Details

NameArun Kumar
DesignationDirector, Studio Manekin Private Limited
Emailgrievance@manekin.in
Phone+91 6363080048
AddressNo 13/11-2, Parv Enclave, Third Floor, Desk No 4, Pampa Mahakavi Road, Shankarpuram, Bangalore 560004
Working HoursMonday–Friday, 10 AM–6 PM IST

How to File a Grievance

If you have a complaint about an order, our services, or our data practices that has not been resolved through our regular customer service channels, please escalate it to our Grievance Officer:

  1. Email grievance@manekin.in with the subject line "Grievance — [Your Order ID or Issue]"
  2. Include your name, contact number, order details (if applicable), and a clear description of your complaint
  3. We will acknowledge your grievance within 48 hours
  4. We will endeavour to resolve it within 30 days of receipt

Further Escalation

If you are not satisfied with the resolution provided by our Grievance Officer, you may approach the National Consumer Disputes Redressal Commission (NCDRC) or file a complaint on the National Consumer Helpline (1800-11-4000) or at consumerhelpline.gov.in. Privacy complaints may be escalated to the Data Protection Board of India once constituted.